Responsible Gambling at Spinobon

What responsible gambling at Spinobon means for you

Responsible gambling at Spinobon is about giving every player on our site clear, usable control over how they play. We built this page to explain the tools we offer, not to lecture — because the choice to set a limit, take a break or step away for good should be simple to find and simple to use.

Gambling is meant to be entertainment, not a way to solve money problems or escape stress. We ask every player to treat their balance as a leisure budget and to stop as soon as play stops being enjoyable. If you ever feel unsure about your own habits, the tools on this page are a good place to start.

Our aim is a site where fun stays in proportion. That means account tools that are easy to find, straightforward verification, and support staff who treat these conversations seriously rather than as a formality to get through quickly.

Setting deposit limits on your account

We offer deposit limits so you can decide, in advance, how much you are comfortable putting into your account over a day, a week or a month. Setting a limit before you start playing is far easier than trying to rein in spending once a session is already underway.

Limits are part of your account settings, and lowering one takes effect straightaway, while raising one is designed to involve a short waiting period. That gap is deliberate: it gives you a moment to reconsider rather than acting on impulse in the middle of a session.

If you are weighing up how a deposit limit might fit around a welcome offer or an ongoing promotion, our promotions page explains the offers themselves, while this page covers the controls that sit around them.

Cooling-off periods and self-exclusion

Sometimes a short pause is all that is needed. A cooling-off period lets you step away from your account for a fixed stretch of time without closing it permanently, which can be useful after a heavy session or simply when you want a break.

For a longer-term or permanent step back, self-exclusion closes off access to your account entirely for an extended period. We treat a self-exclusion request as final for the duration chosen, and we do not send marketing emails or bonus offers to an account under exclusion.

Both tools exist because play should always remain a choice you are making freely. If either sounds like the right next step, our support team can talk you through how to activate it on your account.

Account verification and why we ask for it

Account verification, sometimes called identity verification, is part of how we confirm that the person playing is who they say they are and old enough to do so. We may ask for proof of address alongside identity documents as part of this check.

This is not a hurdle we put up for its own sake. Verification protects your account from misuse and supports every other control on this page — a deposit limit or a self-exclusion request only works if we know whose account it belongs to.

If you are asked to verify your account, having the right documents ready makes the process quicker. Our support team, including live chat, is available if you are unsure what is needed or how long it will take.

Recognising the signs of a problem

It is worth being honest with yourself about warning signs: chasing losses, spending more time or money than planned, or gambling to escape worry rather than for enjoyment. None of these are unusual, and noticing them early is the useful part.

If gambling starts to affect your mood, relationships or finances, that is the moment to use the tools on this page rather than wait for things to improve on their own. Self-exclusion and deposit limits exist for exactly this point in time.

Outside of our own account controls, UK-based support organisations such as GamCare and the National Gambling Helpline offer free, confidential advice if you want to talk to someone independent of any operator.

Getting in touch about your account

If you want to discuss any of the tools on this page, our customer support team is available around the clock to help, including by live chat. You never need a specific reason to ask about deposit limits, cooling-off or self-exclusion.

Questions about verification documents, how a limit applies, or how to reactivate an account after a break are all things our support team can walk through with you directly. For anything about our games themselves, our slots page is the place to look, and our faq page covers wider account questions.