Spinobon Privacy Policy
This Spinobon privacy policy explains how we collect, use and protect the personal information you share with us. We know that trust matters as much as entertainment, so we set out plainly what we gather, why we gather it, and what choices you have over it. Wherever a term here touches something we can confirm about our own service, we say so directly; wherever it does not, we point you to the page that covers it properly.
We are a UK-facing site, and this policy applies to every visitor and account holder who uses Spinobon from within the UK. It sits alongside our other operating pages, including the terms that govern how accounts and bonuses work, and it should be read together with them rather than on its own.
What Information We Collect
When you open an account with us, we ask for the personal details needed to set up and run that account safely: your name, date of birth, contact details and payment information. Some of this is collected automatically as you browse, such as device type and general usage patterns, which helps us keep the site working properly across desktop and mobile. We only collect what is necessary to provide the service, verify who you are, and meet our obligations as an operator.
During account verification, we may request documents confirming your identity and proof of address. This step protects both you and us, and it is a standard part of opening and maintaining an account with any regulated operator. We treat every document you send us as confidential and use it only for the verification purpose it was collected for.
How We Use Your Data
We use the information we hold to run your account, process deposits and withdrawals, confirm your identity, and respond when you contact customer support. We also use it to apply account tools you choose to set, such as deposit limits, cooling-off periods or self-exclusion, so that the restriction you asked for is actually carried through on our systems. We do not use your data for purposes beyond running the service and meeting our legal duties.
Where we communicate with you about your account, a bonus you have claimed, or a change to our terms, we use the contact details you gave us at registration. You can ask us to adjust how we reach you at any time through our support channels.
Sharing and Storing Your Information
We share personal data only where it is necessary: with payment providers to process a transaction, with identity verification partners during account checks, or with a regulator where we are required to report. We do not sell personal information, and we do not pass it to third parties for marketing purposes without your consent.
Data is stored for as long as your account is active and for a further period afterwards where we have a legal or regulatory reason to retain it. Once that period ends, records are removed from our active systems in the normal course of our data management practices.
If you want to understand what bonus-related data we hold against your account, our promotions page explains how offers such as a welcome bonus, free spins or cashback are tracked against an account, which gives useful context for what we record when a bonus is active.
You can ask us at any time what personal data we hold about you, correct anything that is inaccurate, or request that your account data be deleted once we are no longer required to keep it.
Your Choices and Account Controls
We give every account holder practical tools to manage their own data and their own play. These include deposit limits, a cooling-off period, self-exclusion, and the ability to request a copy of the personal data linked to your account. None of these tools require a lengthy process to activate, and each is designed to put the decision back in your hands.
If you are unsure which control suits your situation, our faq page sets out the practical side of registration, verification and account management in plain terms, alongside the questions new players most often ask before they sign up.
Cookies and Similar Technologies
Our site uses cookies to keep you signed in, remember preferences, and understand how pages are used so we can keep them working well. Cookies are a separate but related subject to this privacy policy, and the detail of what each cookie does and how you can manage it sits on its own page rather than being repeated here in full.
How to Exercise Your Data Rights
Contact support
Reach our team through live chat or the contact details on our site to open a data request connected to your account.
Confirm your identity
We may ask you to confirm identity details already on file before processing a request, to keep your data secure.
Receive a response
We respond to data requests through our customer support channel and confirm what action has been taken on your account.
Keeping Your Account Secure
Account security is a shared responsibility. We ask that you use a strong password, keep your login details private, and contact support immediately if you suspect unauthorised access to your account. Verification steps such as proof of address and identity checks exist specifically to stop someone else from accessing funds or personal data that belong to you.
We encourage every player to treat their account credentials the same way they would treat a bank login, and never to share them with anyone, including people claiming to represent support.
